Ticketmaster is one of the world’s largest ticketing platforms, used by millions to buy tickets for concerts, sports events, theater performances, and more. But sometimes, plans change, errors happen, or you need help with last-minute questions. That’s when knowing the correct Ticketmaster phone number becomes critical.
What Is the Ticketmaster Phone Number?
As of 2025, Ticketmaster’s official phone number for customer service in the U.S. is:
Ticketmaster Phone Number (Customer Support):
📱 1-888-369-5883
Available: Monday–Saturday, 9:00 AM – 9:00 PM EST
This Ticketmaster contact number is intended for ticket-related issues like:
- Order status or confirmation
- Cancelled/postponed event questions
- Ticket refunds or exchanges
- Mobile ticket problems
- Verified resale or transfer support
When calling, be prepared with:
- Your order number
- The email address on your account
- The event name and date
- Any screenshots or proof of payment (if relevant)
Ticketmaster Customer Service: Other Ways to Get Help
Sometimes the Ticketmaster phone number leads to long hold times. Fortunately, Ticketmaster offers multiple other contact methods that may be faster:
1. Live Chat Support (Recommended)
- Available at https://help.ticketmaster.com
- Log in to your account and use the Chat With Us option
- Fastest for simple requests like refunds, transfers, or delays
2. Email Ticketmaster Support
- Use their Contact Form at https://help.ticketmaster.com
- Select your issue from the dropdown, include attachments/screenshots
3. Social Media Help
- Twitter/X: @TicketmasterCS
- Facebook: Ticketmaster USA Page
- Send a message with your order ID and concern
Pro tip: Always include your confirmation number and event details to avoid back-and-forth delays.
Common Reasons to Call the Ticketmaster Customer Service Number
Why would someone need to call the Ticketmaster customer service number? Here are the most frequent reasons fans contact support:
🔄 1. Refund or Exchange Requests
If an event is canceled, postponed, or rescheduled, you may be entitled to a refund or a voucher. Call the Ticketmaster phone number customer service to check refund eligibility or start the process.
📱 2. Mobile Ticketing Help
Can’t find your ticket in the app? Need help adding it to Apple Wallet or Google Pay? Support reps can walk you through access.
🎫 3. Ticket Transfers
Having trouble sending or receiving tickets? Call the Ticketmaster contact number for manual intervention, especially if a deadline is approaching.
🪑 4. Seating or Accessibility Issues
Need help securing ADA seating or correcting your seat location? Calling is the fastest way to resolve this.
🧾 5. Missing Confirmation Emails
Didn’t receive your order confirmation or digital ticket? The phone team can verify your purchase and re-send it.
When to Call the Ticketmaster Phone Number (Best Times)
Peak hours for Ticketmaster phone support can mean long wait times. Based on user feedback and support trends, here’s when to call:
| Day | Best Time to Call | Avoid These Hours |
| Monday | 9:00 AM – 11:00 AM EST | 3:00 PM – 6:00 PM EST |
| Tuesday | 10:00 AM – 12:00 PM EST | 2:00 PM – 5:00 PM EST |
| Saturday | Early morning only | After 12:00 PM |
Try to avoid calling during major ticket sale releases or the day of a major event in your area. Wait times can exceed 30 minutes or longer during these windows.
Tips for Getting Help Faster When You Call Ticketmaster
Calling customer service can be frustrating if you’re not prepared. Here’s how to get quicker help using the Ticketmaster customer service number:
- Use the automated system wisely: Listen to the prompts and navigate directly to “existing order” or “ticket help.”
- Write down your issue clearly: Stick to the point when speaking to agents.
- Don’t hang up if disconnected: Use live chat or email immediately to maintain your place in the support queue.
- Record your case number if given—this helps if you need to follow up later.
Can’t Reach Ticketmaster by Phone? Try These Backup Options
In some cases, the Ticketmaster phone number may be busy, or you may not want to wait. Here’s what else you can try:
✔️ Twitter Support
Tweet or DM @TicketmasterCS with your concern. They often respond within a few hours on weekdays.
✔️ App Support
Use the Ticketmaster mobile app’s Help or Account tab to submit a support request or access the help center.
✔️ Venue Box Office
For last-minute ticket issues, the venue box office may be able to verify your purchase or issue a replacement ticket. Bring your ID and order number.
International Ticketmaster Phone Numbers
Ticketmaster operates globally. Here are some international customer service numbers for 2025:
| Country | Ticketmaster Customer Service Number |
| Canada | 1-888-369-5883 |
| UK | 1-888-369-5883 |
| Australia | 136 100 |
| Ireland | 0818 903001 |
Always check the local Ticketmaster website for up-to-date contact numbers and hours.
FAQ: Ticketmaster Contact Number and Support
Q: Is there a 24-hour Ticketmaster phone number?
A: No, current support hours are generally 9 AM to 9 PM EST, Monday through Saturday.
Q: Can I get a refund by calling Ticketmaster?
A: Yes, if your event is eligible. Call the Ticketmaster customer service number and request refund processing.
Q: Is Ticketmaster’s phone support free?
A: Yes, all calls to their toll-free numbers are free in the U.S. and Canada.
Q: What’s the fastest way to get help besides calling?
A: Live Chat on Ticketmaster.com is often faster than phone support, especially during high-volume times.
Final Thoughts: Save the Ticketmaster Phone Number for Emergencies
Having the Ticketmaster phone number saved in your phone or written down before an event is a smart move. While the platform has grown more digital, certain situations—like missing tickets, transfer problems, or event cancelations—still require human help.
Here’s a quick summary for your records:
Ticketmaster Phone Support Quick Sheet
- Main Customer Service Number: 1-888-369-5883
- Hours: Mon–Sat, 9 AM – 9 PM EST
- Live Chat: help.ticketmaster.com
- Social Media Help: Twitter @TicketmasterCS
- Best Time to Call: Early mornings, mid-week
- Have Ready: Order number, event details, account email
Whether it’s for a last-minute transfer or a missing ticket, having access to the correct Ticketmaster customer service number ensures you’re not left outside the gates of the event you’ve been looking forward to.
