United Airlines is one of the most recognized and reliable airlines in the world, offering seamless travel across domestic and international destinations. For travelers in the Northeastern United States, the United Airlines Boston Office at Logan International Airport provides a hub of services to assist with everything from booking flights to resolving travel issues. This comprehensive guide will walk you through everything you need to know about visiting or contacting United Airlines in Boston.
United Airlines Boston Office Address
United Airlines Office – Boston, Massachusetts
Logan International Airport (BOS)
Terminal B, 1 Harborside Dr, Boston, MA 02128, USA
Situated in Terminal B at Boston Logan International Airport, this is where United Airlines passengers can receive in-person support for all their travel-related concerns.
Contact Details for United Airlines Boston Office
- Customer Service Number (United Airlines): +1-800-864-8331
- Baggage Services (Logan Airport): +1-617-561-1714
- Official Website: www.united.com
- Office Hours: 24/7 (airport counters); customer service phone support during operational hours
What Services Are Offered at the United Airlines Boston Office?
The United Airlines Boston Office provides a full suite of customer support services. Whether you’re planning a trip, need to make changes, or have encountered a problem during your journey, the Boston office staff are available to help.
1. Flight Bookings and Ticketing Assistance
Passengers can receive in-person help with:
- Domestic and international flight reservations
- Fare adjustments and promotional offers
- Flight cancellations, refunds, and rebooking
- Multi-city and group travel planning
If you’re traveling during peak seasons or need last-minute arrangements, visiting the office directly can often yield faster results.
2. Baggage Handling and Lost Luggage
Baggage services are a top priority at the Boston office. United Airlines offers:
- Assistance for delayed, lost, or damaged luggage
- Purchase of additional baggage allowance
- Information on carry-on and checked baggage policies
- Lost & Found coordination with BOS Airport Services
United Airlines’ baggage tracking system helps you stay updated via SMS, email, or the mobile app.
3. Check-in Support and Boarding Assistance
While self-check-in kiosks and mobile apps are popular, the office still supports:
- Manual check-in and document verification
- Printing boarding passes and travel documents
- Flight information including gate changes, delays, etc.
- TSA PreCheck and special screening support
4. Special Passenger Services
The United Airlines Boston Office assists travelers with special requirements:
- Wheelchair and mobility aid services
- Travel for unaccompanied minors
- Pet travel arrangements (in-cabin and cargo)
- Medical travel accommodations and documentation assistance
These services require advance notice, and the staff helps you make the proper arrangements for a hassle-free experience.
5. MileagePlus Program and Travel Credits
For United Airlines frequent flyers, the Boston office offers:
- Enrollment in MileagePlus loyalty program
- Mileage redemption assistance
- Account issues and upgrade eligibility
- Travel credit and voucher support
MileagePlus members can also inquire about status upgrades and lounge access through this office.
6. Corporate and Group Travel Coordination
Planning a business conference, sports event, or school trip? United’s Boston Office can help with:
- Group fare deals (for 10 or more travelers)
- Dedicated booking support
- Flexible itinerary changes
- Payment options for corporate accounts
United Airlines Operations at Boston Logan International Airport (BOS)
At Terminal B, United Airlines operates a wide range of domestic and international routes.
Key Information:
- Check-in Counters: Located at Terminal B
- Boarding Gates: Mainly B22–B36 (subject to change)
- United Club Lounge: Available for eligible passengers and MileagePlus members
- Parking: Central Parking Garage connected to Terminal B
- Transportation: MBTA Blue Line, Logan Express, taxis, Uber/Lyft zones
Top Destinations Served by United Airlines from Boston
United Airlines offers both nonstop and connecting flights from Boston to destinations such as:
- Chicago O’Hare (ORD)
- San Francisco (SFO)
- Newark (EWR)
- Denver (DEN)
- Washington D.C. (IAD)
- Houston (IAH)
- London Heathrow (LHR) – Seasonal and limited
Benefits of Visiting the United Airlines Office in Boston
While many travel tasks can be completed online, visiting the office in person ensures:
- Real-time assistance with complex bookings or itinerary issues
- Faster service for ticket reissues, name corrections, or upgrades
- Immediate baggage issue resolution
- One-on-one support for passengers with disabilities or medical needs
Travel Tips for Flying with United Airlines from Boston
- Check in online up to 24 hours before your flight to save time
- Download the United app for real-time updates, mobile boarding passes, and baggage tracking
- Arrive at least 2 hours early for domestic flights and 3 hours for international
- Consider booking a Big Front Seat upgrade or Economy Plus for extra legroom
- Prepay for baggage and seat selections online to avoid higher charges at the airport
Nearby Hotels and Amenities
For travelers needing accommodation or services near the United Airlines Boston Office:
- Hotels: Hilton Boston Logan Airport, Embassy Suites by Hilton, Hyatt Regency Boston Harbor
- Dining: Legal Sea Foods, Dunkin’, Dine Boston Restaurant
- Car Rentals: Available in the Rental Car Center via free shuttle
Conclusion
The United Airlines Boston Office is a crucial resource for air travelers in Massachusetts and the surrounding New England area. With a team of knowledgeable professionals, modern airport facilities, and a wide range of flight destinations, United Airlines ensures that your journey is smooth and stress-free from the moment you enter Logan International Airport. For anything from reservations to special assistance, the Boston office is well-equipped to handle your travel needs efficiently and professionally.